Frequently Asked Questions

Is WIFI Internet included in the rent?

Yes, high speed wireless Internet is included in the rent.

What about long distance calls?

There is a dedicated in-house phone line for long distance calls to the US,Canada, and Europe. All long distance calls are complementary and therefore free of charge.

I notice there is Netflix service in your property, how much does it cost?

Netflix service in Kin Maya is absolutely free of charge and there to enjoy anytime.

Is there a phone I can use to make tour reservations or contact the host in case of need?

Yes, guests are provided free of charge a pre-paid local cell phone for use throughout their stay, guests could feel free to use this phone to make tour reservations, call friends in the local area or contact host while visiting ruins or enjoying the sun at the beach.

Would I have access to a computer while vacationing in your property?

Yes, there is a guest computer and wireless printer.

Should I bring my own towels?

No, no need, bath and beach / pool towels are provided

I'm driving, is parking provided?

Yes, Kin Maya has a private parking stall right by the gate of the complex and ample parking on the street.

What is the easiest way to get to your property from the the airport?

An easy and economical way to get to Kin Maya from Cancun’s international airport is to ride the ADO bus, it is only $11 dollars per person and runs every 40 minutes; first bus departs 9:45 and last bus 23:15; The bus leaves from terminal 2, International flights arrive in terminal 3, guests can easily walk from terminal 3 to the ADO bus ticketing office in terminal 2 on their own and save themselves some Money. In Playa Del Carmen the bus drop-off is at the ADO main bus terminal, from there just take a taxi to the property, it only cost $5 dollars.

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ADO alternate bus station is just a block and a half from the property, there are also public transportation shuttles leaving every 15 minutes a short walk away.

How far is the nearest store?

A major supermarket called “Mega Comercial Mexicana” is half a block from the property, Walmart is two blocks away.

Is the pool private or do I have to share with other guests?

The pool is shared with other condo tenants.

Do I have to rent a car?

No, no need, everything is close by and there is plenty of public transportation to commute around town.

How far is the beach?

Gorgeous beaches including “Mamitas” beach are only four short block away from the property.

Is there an elevator to get in and out of the penthouse?

No, the is no elevator, stairs are the only access means, the penthouse is on the second floor.

Is the neighborhood safe?

Yes, Kin Maya is set in a quiet and very safe neighborhood, the condo complex has security 24/7.


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